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Terms and Conditions

Long Island Car Transport Terms and Conditions

These Terms and Conditions are a contract between Long Island Car Transport and the Customer, along with their duly authorized agents (hereinafter referred to as the “Customer”). Any vehicle transportation booked by the Customer through Long Island Car Transport is subject to these Terms and Conditions, as well as to the terms specified in the Bill of Lading.  Customers can receive copies of these documents upon request.

In addition, these contract Terms and Conditions shall be incorporated by reference into and made part of any and all orders placed with Long Island Car Transport by the owner(s) or agent(s) designated in the Order Form.

Long Island Car Transport is a bonded and fully licensed Transport Management Company registered with the USDOT. The Customer understands that Long Island Car Transport is a registered transportation and property broker. As such, Long Island Car Transport only acts in the capacity of a broker. Thus, the Customer allows Long Island Car Transport to contract licensed and insured Motor Car Hauler(s), (hereby referred to as “Hauler”) to transport the Customer’s vehicle(s), as laid out in the shipping Order Form.

These terms and conditions are subject to changes, alterations, or updates by Long Island Car Transport at any time.

No Cancellation Fee

1. If the Customer chooses to cancel their order, they must contact their representative or another member of Long Island Car Transport right away. The Customer has the option to cancel a transportation order with Long Island Car Transport at any time with NO CANCELLATION FEE.

2. The Customer agrees that Long Island Car Transport also has the right to reject or cancel any order. Long Island Car Transport may cancel an order for any reason and at any time.

Dates and Locations of Shipment

3. The Customer acknowledges and agrees that Long Island Car Transport is authorized to arrange transportation from pickup location to the destination location, as specified in the Order Form. Likewise, the Hauler, which will be assigned by Long Island Car Transport, is approved to transport the Customer’s motor vehicle(s) from the locations designated for pickup and drop off. And these locations shall be determined within the shipping order and Bill of Lading.

4. The designated Hauler will pick up and deliver the Customer’s vehicle(s) as close to the Customer’s requested locations as possible. This shall be done according to legalities as well as safety concerns. A new location might be agreed upon between the Customer and Hauler if necessary, due to any legal concerns (like restricted areas, etc.) or unsafe conditions (like low hanging trees, hanging wires, narrow streets, etc.).

5. Weather issues, mechanical problems, road delays, or other unforeseen conditions could result in delays prior to and/or during shipment. Thus, Long Island Car Transport will provide the Customer with an estimated, but not guaranteed, date for delivery and pickup. There are absolutely no guarantees for dates and times in terms of pickup or delivery.

6. Long Island Car Transport will also not be held responsible for any costs of damages or losses that occur due to delays of any kind or for any reason. This includes Customer’s car rental fees or other types of accommodation fees. In addition, Long Island Car Transport cannot be held liable for the failure of mechanical or operating parts of the Customer’s vehicle.

Preparing for Transport

7. The Customer must prepare their vehicle(s) for the shipment process. Any items that are not permanently attached to the vehicle should be removed before the transport. The Customer must remove and/or secure any loose parts (like any low hanging spoilers, fragile accessories, etc.) Additionally, the Customer must remove any outside mounted storage or racks.

8. The Customer also must disable any alarm system installed in the vehicle. If they do not, they need to provide instructions for the Hauler to do so. If they do not provide the Hauler with keys or instructions to turn off an alarm and the alarm sounds, the Hauler is authorized to silence the alarm by any means.

9. The Customer must present all vehicles to the Hauler in good running condition, unless otherwise noted within the order or previously discussed. If any part of the vehicle falls off during the transport, it is the responsibility of the Customer, not the Hauler. This also includes any damages resulting from those parts to any vehicles(s) and/or person involved.

10. Long Island Car Transport ships vehicles nationwide, therefore it provides auto shipping services to Alaska, Hawaii, and Puerto Rico by the use of vessels. Thus, for any orders involving Ocean Transport, the Customer must completely empty the vehicle(s) of everything besides factory-installed equipment.

11. If the vehicle designated on the shipping order is inoperable or oversized (ex. dual or oversized wheels, lifted, racks, extra-large, limo, etc.), the Customer must notify Long Island Car Transport and inquire about possible extra charges.

12. If the Customer is unavailable to be present at the point of pickup or delivery for any reason, they must elect another person to act as their agent. Even when designating an agent, the Customer understands that all the same terms and conditions apply.

Personal Property

13. The Customer may place personal property inside the vehicle to be transported. Generally, if the luggage or property exceed 100 lbs., the Customer should discuss the matter directly with the Hauler. Both the Hauler and Long Island Car Transport are not liable for any personal property left in the vehicle. Also, neither are liable for any damages caused to the vehicle due to excessive or improper loading of said personal property.

14. The Hauler will never ship or agree to ship any dangerous or harmful personal property in the Customer’s vehicle(s). This includes, but is not limited to the following: flammable materials, explosives, firearms, ammunition, negotiable or legal papers, alcoholic beverages, narcotics, jewelry, money, live plants, furs, live pets, etc. Essentially, no items will be transported by the Hauler that are considered illegal or dangerous.

15. The Customer agrees that Long Island Car Transport or the Hauler is authorized to remove and/or dispose of said dangerous items. In the case of this situation, no compensation will be given to the Customer. In addition, both the Hauler and Long Island Car Transport will not be held responsible for delivery of any personal property. If the Customer wants to leave anything in the vehicle, it is at the Customer’s own risk.


16. Both the Customer and the Hauler must thoroughly inspect the vehicle for any pre-existing damages (in terms of the exterior) at the time of the pickup. Then, they should complete a vehicle inspection report. This report is then recorded on the Bill of Lading. Both the Hauler and Customer must acknowledge and agree upon the condition of the vehicle at this time. Then, the Customer has to sign the Bill of Lading. They should receive a copy after it is signed.

17. At the time the vehicle is delivered, the Customer, with the Hauler present, should thoroughly inspect the vehicle again, looking for any damages that occurred during the transportation process. Then, the Hauler and Customer must both acknowledge and agree on the current condition of the vehicle. Afterward, the Customer shall sign and then receive the final copy of the Bill of Lading.

18. If there are any damages, they must be written on the Bill of Lading in the designated place. After, indicating damages, the Customer needs to sign the Bill of Lading. If the Customer signs both the Bill of Lading and the inspection report without noting any damages, that means that the Customer has agreed and verified that they received the vehicle in an acceptable condition. This also verifies that the Hauler no longer is responsible or liable for anything involving the Customer’s vehicle.

19. All responsibility is given to the Hauler after signing the Bill of Lading. The Hauler is required by law to carry a Cargo and Liability Insurance policy. All insurance claims must be submitted in writing within 24 hours of the delivery of the vehicle(s). Long Island Car Transport will provide the details of the Hauler’s insurance policy to the Customer upon request. The Customer agrees that Long Island Car Transport is not responsible for any property damage claims to the Customer’s vehicle. Instead, the liabilities fall upon the Hauler and the Hauler’s insurance. However, neither Long Island Car Transport nor the Hauler will be held responsible for damage caused by force majeure (i.e. damage from storms) or any damages that occur from worn/broken parts of the vehicle or added personal belongings.

20. The Customer also agrees and understands that Long Island Car Transport is only responsible for procuring a Hauler for the shipment of the Customer’s vehicle/property. Thus, it is the Hauler that accepts all responsibility of the vehicle after the first inspection is completed and the Customer signs the Bill of Lading. After the Hauler delivers the vehicle, the final inspection is completed, and the Customer signs the Bill of Lading, the Hauler is no longer liable.

Deposits and Payments

21. After Long Island Car Transport has selected, assigned, and dispatched a Hauler for the Customer’s shipping order, Long Island Car Transport will notify the Customer based on the contact information given during the booking process. For all orders placed through Long Island Car Transport, a deposit consisting of a small part of the payment is required at pickup.

22. This nonrefundable deposit is calculated according to factors of the shipment. This includes variable such as the type and condition of the vehicle; the type of shipment requested; and the distance of the shipment (according to the pickup and drop off locations).

23. Long Island Car Transport’s services are considered rendered once a Hauler is assigned to an order and begins travel to the pickup location. Thus, the small deposit fee charged upon the pickup is considered the payment for services already rendered. For this reason, the deposit is nonrefundable. Any remaining payments are due to the Hauler at the time of delivery.

24. The Customer is responsible for providing the full payment owed when the Hauler delivers the vehicle. These payments can be made in the form of money order, cash, or cashier’s check. Other forms of payment, such as business checks, credit or debit cards, should be agreed upon between the Hauler and the Customer prior to the delivery. Please note that funds must be made payable to the delivering Hauler and not to Long Island Car Transport.

25. If the Customer is unable to make the payment, the Customer understands that the vehicle will then be stored, at Customer’s expense. The vehicle will be held until the Customer pays all transport charges in full. Additionally, if the Customer (or the Customer’s selected agent) is unable to accept the delivery for any reason, the vehicle will also be stored. Then, any storage and/or re-delivery charges will be the responsibility of the Customer.

26. Additionally, the Customer agrees to pay the full price of the shipment that is owed to Long Island Car Transport or the Hauler in full. This means that the Customer agrees to not attempt to dispute the payment for any reason (such as damage claims, delays, or other unforeseen circumstances). If there are any of these issues, the Customer must note them on the Bill of Lading. After, the Customer should file a claim with the Hauler’s insurance. This is considered a separate matter than the payment for the transportation services.


27. According to this agreement, Long Island Car Transport is relieved from any and all actual or alleged causes of action, loss, liability, claims, demands, injuries, and/or damages (to persons or property).

28. Long Island Car Transport is not responsible no matter if these are brought by an individual or another entity and then imposed by a court of law or by the administrative action of any federal, state, or local agency, as a result of any acts, negligence, omissions, or willful misconduct of Long Island Car Transport or the Hauler (or any personnel, agents, or connected parties). This includes, without limitation, the payment of any penalties, fines, attorney’s fees, or other related expenses, as well as any reimbursements to the Company for all legal expenses and costs incurred by it.

29. Likewise, these terms shall override all previous written or oral communication between Long Island Car Transport and the Customer. Once a Customer books the services of Long Island Car Transport, they have agreed to all of the above terms. The Customer warrants that they have read this agreement in its entirety and accepts the terms.

By partaking in a transaction with Long Island Car Transport, the Customer understands and agrees to the above terms and conditions. Furthermore, the Customer waives any claims based on not reading or understanding these terms and conditions. This means that the Customer will not hold Long Island Car Transport responsible for any costs or fees that arise due to not reading, understanding, or having knowledge of these contract terms for Long Island Car Transport defined above.

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